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Cancellation and Refund Policy

Effective date: October 2, 2026

This policy explains how orders placed on aurokart.in, operated by Aurokart Tradelink (OPC) Private Limited, can be cancelled, returned and refunded. On AuroKart the buyer pays after delivery, so in most cases no money has been paid when an order is cancelled.

1. Cancelling an order

• Before the seller approves it: the buyer can ask the seller to cancel through the order's messages, or by contacting us. Nothing has been paid, so there is nothing to refund.
• After approval but before dispatch: the buyer can ask the seller to cancel. The seller may agree, or may refuse if the goods were made or packed to order.
• After dispatch: the order cannot be cancelled. If the goods are not wanted, the buyer can raise a return once they are delivered.
• Declined by the seller: a seller may decline an order, for example when stock or delivery is not possible. The buyer is told on the platform and owes nothing.

2. Returns

• A buyer can raise a return from Returns and Refunds on the platform within 30 days of confirming delivery.
• Returns are accepted for goods that arrive damaged, defective, short or different from the order, and as otherwise agreed with the seller.
• The seller reviews the request and approves or rejects it with a reason. Approved goods are sent back as the seller instructs.
• Goods made or customised to the buyer's order, and goods that are used or not in their original condition, may not be returnable unless they are defective.

3. Refunds

• If an order has already been paid, the refund for an approved return or an agreed cancellation is issued once the seller confirms it.
• Refunds for online payments go back to the original payment method through Razorpay. They usually reach the buyer's account within 5 to 7 working days, depending on the bank.
• Payments made by bank transfer are refunded by bank transfer to the buyer's account.
• If an online payment fails but money leaves the buyer's account, Razorpay reverses it automatically, usually within 5 to 7 working days.

4. Disputes

If the buyer and seller cannot agree on a cancellation, return or refund, either of them can contact us. We will review the order, delivery and payment records on the platform and help resolve it.

5. Contact

For help with a cancellation, return or refund, email support@aurokart.in or call +91 99885 57643. Please include the order number. Our office is at:

Aurokart Tradelink (OPC) Private Limited
Sr. No. 78/28, Divya Nagar, Wanwadi
Pune, Maharashtra 411040, India