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Shipping and Delivery Policy

Effective date: October 2, 2026

This policy explains how orders placed on aurokart.in, operated by Aurokart Tradelink (OPC) Private Limited, are shipped and delivered. Each order is shipped by the selling business, either with its own vehicles or through a courier or logistics partner.

1. Where we deliver

Orders are delivered to business addresses in India. We do not ship outside India.

2. When an order ships

• The seller ships an order after approving it, usually within 1 to 3 working days of approval.
• The seller confirms the expected delivery date when it approves the order. This depends on the seller's location, the delivery address and the size of the order.
• Most orders arrive within 3 to 10 working days of dispatch. Large, heavy or made-to-order goods can take longer, and the seller will say so when approving the order.

3. Shipping charges

Any shipping charge is shown before the buyer places the order. Where the order summary shows shipping as free, the seller covers it. Freight terms agreed separately between the buyer and the seller apply to their orders.

4. Tracking

When the seller dispatches an order, it records the shipment on AuroKart with the carrier and tracking number where there is one. The buyer can follow the order from Purchase Orders, and gets updates on the platform and, if the buyer has opted in, by email or WhatsApp.

5. Receiving the goods

• The buyer should check the goods on arrival and confirm delivery on the platform.
• Payment is due only after delivery. The seller requests payment once the goods have arrived.
• If goods arrive damaged, short or different from the order, the buyer should note it on the delivery receipt where possible and raise a return within 30 days, as set out in our Cancellation and Refund Policy.

6. Delays

If a shipment is delayed, the seller should tell the buyer through the order's messages. Delays caused by events outside anyone's control, such as strikes, weather or transport restrictions, may extend delivery times. If an order does not arrive, contact the seller first and then us.

7. Contact

For help with a delivery, email support@aurokart.in or call +91 99885 57643. Please include the order number. Our office is at:

Aurokart Tradelink (OPC) Private Limited
Sr. No. 78/28, Divya Nagar, Wanwadi
Pune, Maharashtra 411040, India